Privacy Policy

Last updated: November 2024

Frosty-trek ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website frosty-trek.com or use our services.

1. Information We Collect

We may collect information about you in various ways. The information we may collect includes:

Personal Data: Name, email address, and other contact information you voluntarily provide when filling out forms or contacting us.
Usage Data: Information about how you access and use our website, including your browser type, operating system, pages viewed, and time spent on pages.
Cookies and Tracking Data: We use cookies and similar tracking technologies to track activity on our website and store certain information.

2. How We Use Your Information

We use the information we collect for various purposes, including:

To respond to your enquiries and provide customer support
To process bookings and manage your experience reservations
To send you information about our services, when you have consented to receive such communications
To improve our website and services
To comply with legal obligations

3. Legal Basis for Processing

We process your personal data based on the following legal grounds:

Consent: Where you have given clear consent for us to process your personal data for specific purposes
Contract: Where processing is necessary for the performance of a contract with you
Legitimate interests: Where processing is necessary for our legitimate business interests
Legal obligation: Where processing is necessary for compliance with legal obligations

4. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements. The retention period may vary depending on the context of the data and our obligations.

5. Data Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

With service providers who assist us in operating our website and conducting our business
When required by law or to respond to legal process
To protect our rights, privacy, safety, or property

6. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

The right to access your personal data
The right to rectify inaccurate personal data
The right to request erasure of your personal data
The right to restrict processing of your personal data
The right to data portability
The right to object to processing
The right to withdraw consent at any time

7. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

8. International Data Transfers

Your information may be transferred to and maintained on servers located outside your jurisdiction. We take steps to ensure that your data receives an adequate level of protection wherever it is processed.

9. Children's Privacy

Our services are not directed to individuals under the age of 16. We do not knowingly collect personal data from children. If you believe we have collected information from a child, please contact us immediately.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

11. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at:

Frosty-trek
42 Heritage Lane
Surry Hills, NSW 2010
Australia
Email: [email protected]