Terms of Use

Last updated: November 2024

Welcome to Frosty-trek. These Terms of Use govern your access to and use of our website frosty-trek.com and our services. By accessing or using our website, you agree to be bound by these terms.

1. Acceptance of Terms

By accessing and using this website, you accept and agree to be bound by the terms and provisions of this agreement. If you do not agree to these terms, you should not use this website or our services.

2. Description of Services

Frosty-trek provides cultural heritage experiences, workshops, tours, and related services. Our website provides information about these services and allows users to make enquiries and bookings. We reserve the right to modify, suspend, or discontinue any aspect of our services at any time.

3. User Responsibilities

When using our website and services, you agree to:

• Provide accurate and complete information when making enquiries or bookings
• Use the website only for lawful purposes
• Not engage in any activity that could harm, disable, or impair the website
• Not attempt to gain unauthorised access to any part of the website
• Respect cultural protocols and guidelines during any experiences you participate in

4. Booking and Cancellation

Bookings are subject to availability and confirmation by our team. Once a booking is confirmed, the following terms apply:

• Cancellations made 7 or more days before the scheduled experience are eligible for a full refund
• Cancellations made within 7 days of the scheduled experience will receive credit toward future bookings
• We reserve the right to cancel or reschedule experiences due to weather conditions or other circumstances beyond our control
• In the event we cancel an experience, you will receive a full refund or the option to reschedule

5. Intellectual Property

All content on this website, including text, graphics, logos, images, and software, is the property of Frosty-trek or its content suppliers and is protected by Australian and international copyright laws. You may not reproduce, distribute, modify, or create derivative works of any content without our prior written consent.

6. Cultural Content and Respect

The cultural knowledge, stories, and practices shared during our experiences belong to the respective communities and tradition keepers. Participants agree to:

• Treat all cultural content with respect
• Not record, photograph, or reproduce cultural content without explicit permission
• Not use cultural knowledge gained for commercial purposes without authorisation
• Follow all protocols and guidelines provided by cultural practitioners

7. Limitation of Liability

To the fullest extent permitted by law, Frosty-trek shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or relating to your use of our website or services. Our total liability shall not exceed the amount paid by you for the specific service giving rise to the claim.

8. Disclaimer

The information provided on this website is for general informational purposes only. While we strive to keep the information accurate and up to date, we make no representations or warranties of any kind about the completeness, accuracy, reliability, or suitability of the information.

9. Indemnification

You agree to indemnify, defend, and hold harmless Frosty-trek, its officers, directors, employees, and agents from any claims, liabilities, damages, losses, or expenses arising out of your use of the website or violation of these terms.

10. Third-Party Links

Our website may contain links to third-party websites. We have no control over the content or practices of these sites and are not responsible for their privacy policies or terms. Your use of third-party websites is at your own risk.

11. Modifications to Terms

We reserve the right to modify these Terms of Use at any time. Changes will be effective immediately upon posting to the website. Your continued use of the website after any changes constitutes acceptance of the modified terms.

12. Governing Law

These Terms of Use shall be governed by and construed in accordance with the laws of New South Wales, Australia. Any disputes arising under these terms shall be subject to the exclusive jurisdiction of the courts of New South Wales.

13. Severability

If any provision of these Terms of Use is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary, and the remaining provisions shall remain in full force and effect.

14. Contact Information

If you have any questions about these Terms of Use, please contact us at:

Frosty-trek
42 Heritage Lane
Surry Hills, NSW 2010
Australia
Email: [email protected]